Refund policy

Grazing Box Co would like to ensure the best service possible, we only take on a select amount of orders daily to ensure complete quality and total customer satisfaction. This means we have we have a strict refund / cancellation policy.

 

Refund / Cancellation Policy for all orders;

A cancellation notice must be sent via email to hello@grazingbox.com.au

Online orders cancelled a minimum 7 days prior will receive a full refund. After 7 days prior and up to 72 hours prior to the scheduled delivery date cancelled orders will receive a credit note to use within a 6 month period. Orders cancelled less than 72 hours prior to delivery date will not receive a refund or credit note. 

Event Catering confirmation requires a non-refundable deposit upon placing your order, this is to secure the time and date of your event. The deposit amount will be $100.00 for all bookings, this amount will be then deducted from the remaining balance. Full payment will be required a minimum 72 hours prior to your event date.

If you need to cancel your event, your deposit amount will not be refunded. If you have paid for your event in full and wish to cancel up to 7days prior to your event, you will be refunded the amount less the deposit. All events paid in full and cancelled with less than 7 days notice cannot be refunded. 

If you wish to postpone your event to a later date, please be in contact via email hello@grazingbox.com.au and we will do our best to accomodate any changes where available to do so. 

All cancellations incur a $15.00 administrative fee. Money will be refunded less this fee. We do not offer cash refunds under any circumstances.

For any product that has a major fault or defect due to no fault of the customer, a full refund will be provided including any shipping cost. This is inline with Australian Consumer Law. We do not offer refunds for change of mind. We will happily work with you around change of date where/if possible with sufficient notice.